Red Cactus Bubble VoIP and phone systems Integration for Smokeball.
Bubble by Red Cactus connects Smokeball to over 85 leading VoIP and PBX systems, automatically capture calls so legal teams can capture billable minutes.
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Description
With Bubble by Red Cactus tucked into your Smokeball workflow, your firm gains instant compatibility with 85+ phone systems, from cloud‑hosted VoIP providers to on‑prem PBX solutions. Bubble auto‑matches incoming and outgoing calls to the correct Smokeball matter or contact and capturing the callers phone number, call duration, time and note directly into your time‑keeping module.
No more manual entry or missed minutes: every call is tracked in real time, tagged to the right matter, and ready for accurate billing. Setup is cloud‑based and non‑disruptive—install in minutes, maintain your existing telephony, and let Bubble by Red Cactus do the heavy lifting so your team can focus on clients and revenue.
Our legal-focused solution suite enables:
- Matter-centric call tracking and recording for billing.
- Seamless integration with Smokeball practice management software
- Multi-office connectivity with unified extension dialing
- Crisis-proof business continuity for uninterrupted client service
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About Red Cactus Bubble
Red Cactus's Bubble is integration application that connects phone systems and calling platforms with CRM platforms and business applications. Red Cactus is designed to complement existing business applications rather than replace them. The focus is on providing necessary information while allowing users to continue working within their primary business applications, avoiding interface overcrowding.
Red Cactus Bubble Functions
- Dialing out with one click on a phone number in your CRM, browser or other program with the Click & Call feature.
- If several relations are known under one number you can browse through the results with the Multi result function.
- Self-created fields in your CRM can be shown in the pop-up thanks to the Custom Field feature.
- The Call History function allows you to see all contact moments with the phone number over the last 90 days so you can immediately see which colleague had the last contact.
- At the end of every call, there will be pushed a Call Log to the CRM, so that every call is logged under the relation card in the CRM.
- Make a call note immediately with the Call Note function that will be logged together with the Call Log and becomes visible to you and your colleagues in the Call History.
- Easy and secure login based on Single sign-on (Microsoft, Google or Apple account).
Integration Diagrams
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