RingCentral
Your RingCentral and Smokeball finally talk to each other. Developed by Captivo Labs.
Visit Website
Description
Captivo Labs connects your RingCentral account to your Smokeball account. When you receive a call, our system looks up the contact from your Smokeball and displays it to you before answering the actual call. When a call ends, it's logged against the right contact, the right matter, the right account along with notes, AI transcription summaries, tasks, and call duration.
RingCentral - Business Phone System
RingCentral - Business Phone System
With 25 years of cloud telephony experience, RingCentral is the worlds #1 business phone system serving 8 million plus users, across 600,000 plus individual businesses. RingCentral maintains the highest global compliance and data security certifications. More information can be found here https://trust.ringcentral.com/
SLA's: ✓ Financially backed
Uptime: ✓ 99.999% uptime guarantee
Information security: ✓ ISO/IEC 27001 certified (ISMS)
Audited security controls: ✓ SOC 2+ certified, incl. HIPAA
Mobile & Desktop Apps: ✓ iOS & Androd
Support: ✓ 24/7
IVR: ✓ Multi-level
Analytics & Reporting: ✓ 30 differnt KPIs
Beyond the phone: ✓ Video, Team Messaging, SMS, AI Receptionist, Contact Centre & Integrations
Single Sign On: ✓ Yes
RingCentral Integration into Smokeball by Captivo Labs
SLA's: ✓ Financially backed
Uptime: ✓ 99.999% uptime guarantee
Information security: ✓ ISO/IEC 27001 certified (ISMS)
Audited security controls: ✓ SOC 2+ certified, incl. HIPAA
Mobile & Desktop Apps: ✓ iOS & Androd
Support: ✓ 24/7
IVR: ✓ Multi-level
Analytics & Reporting: ✓ 30 differnt KPIs
Beyond the phone: ✓ Video, Team Messaging, SMS, AI Receptionist, Contact Centre & Integrations
Single Sign On: ✓ Yes
RingCentral Integration into Smokeball by Captivo Labs
Media
Features
Call Pop & Screen Pop
When a call comes in, Captivo Labs instantly surfaces the matching Smokeball contact, company, no manual searching, no missed context.
Server-side call logging
Once enabled, every call is logged against the correct Smokeball contact automatically, whether it's taken on a desk phone, mobile, or MS Teams, no dependency on the browser extension being open.
Contact lookup
Every inbound and outbound call is automatically matched against your Smokeball database. Caller details appear before you even pick up. We're also building a separate contact sync plugin so this recognition extends beyond the browser extension.
AI call transcription
Every call is transcribed automatically using RingCentral's built-in AI. Full transcripts are attached to the matter in Smokeball.
AI task identification
Captivo Labs analyses each call transcript and surfaces follow-up tasks detected in the conversation, so nothing discussed on a call falls through the cracks.
Call duration tracking
Accurate call durations are captured against the relevant matter, giving you a reliable foundation for time entries and billing.
Click to dial
Initiate calls directly from a contact, company, in Smokeball with a single click, no copy-pasting numbers, no switching apps.
Integration Diagrams
Captivo Labs integrates RingCentral and Smokeball using RingCentral's App Connect framework — a Chrome extension that embeds directly into the Smokeball interface. When a call comes in or goes out, App Connect detects the call event and passes it to Captivo Labs' middleware server, which handles all communication between the two platforms.
Authentication is handled securely via OAuth 2.0 for both platforms. Users connect their Smokeball account once through a standard OAuth authorisation flow, and Captivo Labs securely stores the resulting access credentials — these are never exposed to the browser or the end user. When a call occurs, Captivo Labs uses Smokeball's REST API to search for a matching contact by phone number, retrieve associated matter information, and create or update activity records on the relevant matter file. On the RingCentral side, Captivo Labs uses the RingCentral API to access call metadata including duration, direction, recording links, and where licensed, AI-generated transcripts and summaries from RingSense. All data in transit is encrypted via TLS, and credentials are encrypted at rest.
Data
Matter
Matter
Data
Call
Call