Cloud Chat - 3CX Integration
Cloud Chat's integration with Smokeball enables customer information to automatically pop up in Smokeball based on incoming calls from 3CX, streamlining workflows and enhancing service.
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Description
Cloud Chat's integration with 3CX and Smokeball makes managing calls and messages easier by automatically syncing contact details and showing them when calls come in, so you don't have to look them up manually. It goes beyond basic call logging by capturing detailed call information-including AI transcriptions, summaries, and recordings-and automatically creating tasks in Smokeball for the staff involved. The system also journals chat messages from SMS, WhatsApp, and Facebook Messenger, ensuring no client communication is missed. With flexible options to record and transcribe calls, Cloud Chat helps firms save time and keep accurate, up-to-date client records. Backed by trusted Australian support and expert service, Cloud Chat offers reliable, customizable telephony solutions without lock-in contracts.
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Features
Contact Syncing & Popping
With Cloud Chat's integration, 3CX and Smokeball seamlessly sync contacts, ensuring that when a call comes through 3CX, relevant customer information from Smokeball is instantly displayed. This synchronisation eliminates manual lookups, streamlines workflows, and improves customer interactions by providing instant access to up-to-date contact details.
Call Transcription & Recording
If you are a firm losing time to manual note taking or forgetfulness, allow Cloud Chat’s service offerings to provide autonomous call recordings, transcriptions and AI powered summaries. These automated functions mean that you’ll never miss a detail between you and your clients again. Cloud Chat’s flexible Call Journalling options allow for all of these details to be sent directly to Smokeball. Keeping your client files up-to-date with full call details and comprehensive summaries to keep your firm operating at its best.
Call Journalling
Better than just simply call logging, Cloud Chat’s integration captures a fully customiseable list of call details, automatically creating and assigns a task within Smokeball to the staff member that handled the call. Proving seamless, accurate client records of call details including a call’s date and time, duration, Smokeball matched contact details, AI powered transcription and call summary along with direct links to call recordings.
Not interested in every call? With Cloud Chat’s flexible integration options, you can choose if all calls should be journaled or only calls you have chosen need transcriptions. Enabling you to capture the important details and keep your matters uncluttered.
Not interested in every call? With Cloud Chat’s flexible integration options, you can choose if all calls should be journaled or only calls you have chosen need transcriptions. Enabling you to capture the important details and keep your matters uncluttered.
Chat Journalling
For firms that communicate through more than just voice. Cloud Chat’s integration provides automatic Smokeball submission of all 3CX chat-based communications. With the same flexible options of the integration’s Call Journalling, SMS and MMS message, Whatsapp and Facebook Messenger conversations can be sent to Smokeball, so that your firm never misses a message between you and your clients.
Trusted Support & Industry Expertise
Come for the advanced service offerings, stay for the support. With no lock-in contract terms, Cloud Chat has a simple approach: business stay with us, because they’re thrilled with our service. Not because they’ve been hoodwinked.
Whether you need nation-wide business voice solutions or simply a telephony provider you can rely on, Cloud Chat’s fully Australian owned and operated team are here to help. For a provider that gives guidance on system features, training for your team, design of advanced call flow strategies, deployment of sophisticated VoIP technologies and performance analytics all tailored to your business operations: contact Cloud Chat, where talk is cheap.
Whether you need nation-wide business voice solutions or simply a telephony provider you can rely on, Cloud Chat’s fully Australian owned and operated team are here to help. For a provider that gives guidance on system features, training for your team, design of advanced call flow strategies, deployment of sophisticated VoIP technologies and performance analytics all tailored to your business operations: contact Cloud Chat, where talk is cheap.
Integration Diagrams
Data
Contacts
Contacts
Task
Task
Data
Contacts
Contacts
Transcription
Transcription
Call Recordings
Call Recordings
SMS/MMS/WhatsApp/Facebook
SMS/MMS/WhatsApp/Facebook