Cloud Chat - 3CX Integration
Cloud Chat's integration with Smokeball enables customer information to automatically pop up in Smokeball based on incoming calls from 3CX, streamlining workflows and enhancing service.
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Description
Cloud Chat has developed an integration with Smokeball, enabling customer information to automatically pop up within Smokeball based on incoming calls from 3CX. This seamless integration ensures that when a call comes into 3CX, Smokeball instantly displays relevant contact details, case information, and important notes.
This feature empowers businesses to provide more personalised and efficient service by giving staff instant access to the right information without needing to manually search for it. By connecting 3CX and Smokeball, this integration streamlines workflows and enhances customer interactions for businesses that rely on both platforms.
This feature empowers businesses to provide more personalised and efficient service by giving staff instant access to the right information without needing to manually search for it. By connecting 3CX and Smokeball, this integration streamlines workflows and enhances customer interactions for businesses that rely on both platforms.
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Features
Contact Syncing & Popping
With Cloud Chat's integration, 3CX and Smokeball seamlessly sync contacts, ensuring that when a call comes through 3CX, relevant customer information from Smokeball is instantly displayed. This synchronisation eliminates manual lookups, streamlines workflows, and improves customer interactions by providing instant access to up-to-date contact details.
Integration Diagrams
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Contacts
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