Intertidal Tech AI Voice Agents for Law Firms
Half of new client inquiries arrive after hours, and the firm that answers first usually wins the matter. Our AI voice agents answer every call and call web leads back within a minute, then write the contact, matter, consultation and call notes straight into Smokeball. No double entry, no lost leads.
Visit Website
Description
Your next client is calling tonight
By the time someone calls a law firm, they have decided to get help. What they want from that first call is peace of mind: a professional who listens, and an appointment on the calendar that means things are moving.
They rarely call between nine and five. They call at night, at the weekend, or in the twenty minutes they get at lunch. The firm that answers is usually the firm they hire.
The voice agent bundle
Front Desk Agent, inbound
Answers in seconds, around the clock, after hours only, or whenever your team doesn't pick up. You keep your number and your phone system.
- Tells callers it's an AI, in the name and voice you choose
- Checks Smokeball first: existing clients, opposing counsel and the courts are transferred or taken as a message by your rules
- Asks new callers your intake questions for each practice area, and explains your consultation fee in your words if you want it to
- Politely refers matters you don't take to whoever you choose
- Handles up to 20 calls at once, so a busy morning never means voicemail
Lead Response Agent, outbound
Someone fills out the form on your website and the agent calls them back within a minute, while they are still thinking about you.
- Can text the lead first, so they know the call is coming
- Runs the same intake as an inbound call and books the consultation
- Up to three attempts, with SMS and email follow-up. Outside calling hours it waits and calls at the start of the next one
AI Scheduling Assistant, included with both
- Books from real availability on your Smokeball calendar, or Outlook if that's where your team schedules
- Respects consultation lengths, buffers and cut-offs
- Texts you before it transfers anyone, so no call arrives cold
- Set yourself away, in court, running late, or on vacation with covering counsel
What lands in Smokeball
For every new prospect: the contact, a matter under your own matter types, the consultation on your Smokeball calendar, a call summary, and the full transcript saved as a memo on the matter. Spam and sales calls never reach Smokeball. Your team also gets an email after every call, and a dashboard keeps every recording, transcript and summary.
What it did for one firm
An Illinois firm's own call tracking showed them missing 118 of 180 inbound calls a month. They were not short of leads. They were short of answers.
Three months later: 444 people reached, 123 consultations booked, 9 clients retained, 70% of those bookings made outside business hours, 6.4x return.
Every callback starts informed
Not every caller wants to book. When someone just asks for a call back, the agent still runs your intake, so the attorney picks up the phone already knowing the case. Russell Manning, who runs an estate planning and probate firm in Corpus Christi, Texas:
"Returning a potential client call used to mean starting intake from scratch. Now, before I return the call, I already know the client's information, the issues and parties involved, and what's at stake for the family. That first conversation goes straight to their case."
Getting started
Most firms start with after-hours and unanswered calls, so the working day stays exactly as it is. On a kickoff call we set your intake questions by practice area, your fee wording, your transfer rules and the calendar to book on. We build and test everything. Your part is one call-forwarding step, and we walk you or your IT provider through it. Firms are typically live two to three weeks after kickoff.
Hear it for yourself: fill out the form at intertidaltech.com/smokeball-law-group and our agent calls you within a minute, answering for a sample Smokeball firm. Calls go out between 9 AM and 8 PM.
Your data
Your call data is never used to train AI models, and it's confidential under our agreement. We don't sell or share caller information. If you leave, you get an export of your call records within 30 days, then we delete your data and confirm it in writing.
About Intertidal Tech
We build and run voice agents for law firms, and we were an exhibition partner at Smokeball Spark 2026. Every deployment is configured to the firm: its practice areas, its intake criteria, its calendar, and its rules about what the agent may and may not say. We work across family law, estate planning and probate, personal injury, immigration and other practice areas, and we run the system rather than handing you a platform to configure.
Our agents handle phone calls. They do not give legal advice, replace attorney judgment, promise outcomes, or touch case files.
One flat monthly fee with minutes included, month to month, with no per-call charges. Unused minutes roll over.
Learn more at intertidaltech.com or email [email protected]
Media
Features
24/7 Inbound Call Handling
The Front Desk Agent answers every call in seconds, up to 20 at once. No voicemail, no hold music. Run it around the clock, only after hours, or as backup when your team doesn't pick up. You keep your number and your phone system.
Instant lead response
When someone fills out the form on your website, the Lead Response Agent calls them back within a minute, runs your intake and books the consultation. If nobody answers it makes up to three attempts and follows up by SMS and email.
Automated Appointment Scheduling
An AI scheduling assistant is included with both agents. It books from real availability on your Smokeball or Outlook calendar, respects consultation lengths, buffers and cut-offs, and texts the attorney before transferring a live call. Set yourself away, in court, running late, or on vacation with covering counsel.
Checks Smokeball First
Before intake, the agent checks whether the caller is already in Smokeball. Existing clients, opposing counsel, courts and case-status questions go to the right person or become a message, by your rules. Only new prospects go through intake.
Everything lands in Smokeball
Contacts and matters created under your own matter types, consultations on the calendar against the right matter, and every call's summary with the full transcript saved as a memo. Your team sees the whole picture in Smokeball without re-keying anything.
Flat monthly pricing
One monthly fee with minutes included. Month to month, no per-call charges, and unused minutes roll over.
Integration Diagrams
With Intertidal Tech voice agents, every qualified inquiry lands in Smokeball automatically:
- Callers checked against your Smokeball contacts first, so existing clients are routed rather than re-entered
- New contacts created for callers who are not already in your Smokeball account
- Matters opened for qualified new inquiries, under the right matter type
- Consultations booked straight onto your Smokeball calendar, checked against real availability so nothing double-books
- The call summary and full transcript saved as a memo on the matter, so it's not empty when someone picks it up
Your team keeps working in Smokeball. The agent does the answering and the booking, and what it captured is already there.
Data
Contacts
Contacts
Matter
Matter
Appointment Created
Appointment Created
Memo
Memo
Data
New Lead Form Submission
New Lead Form Submission
New Call
New Call
New Consultation
New Consultation
Call Transcript
Call Transcript