Intertidal Tech AI Voice Agents for Law Firms
Half of new client inquiries arrive after hours, and the firm that answers first usually wins the matter. Our AI voice agents pick up every call and ring web leads back within 60 seconds — then write the contact, matter and appointment straight into Smokeball. No double entry, no lost leads.
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Description
Your next client is calling tonight
By the time someone calls a law firm, they have decided to get help. What they want from that first call is peace of mind: a professional who listens, and an appointment on the calendar that means things are moving.
They rarely call between nine and five. They call at night, at the weekend, or in the twenty minutes they get at lunch. The firm that answers is usually the firm they hire.
The voice agent bundle
Front Desk Agent, inbound
Answers instantly, around the clock, or only the calls you cannot get to. No hold music, no voicemail.
- Identifies and routes by caller type: new enquiries, existing clients, opposing counsel, case status questions, press
- Qualifies new prospects against your firm's criteria
- Captures contact details and case basics
- Books consultations directly on your calendar
Lead Response Agent, outbound
Someone submits a form on your website and the agent calls them back in under 30 seconds, before they have closed the tab.
- Qualifies the prospect against your firm's criteria
- Confirms contact details
- Books the consultation on your calendar
- Up to three attempts, with SMS and email follow-up. Outside callable hours it waits and calls at the start of the next one
AI Scheduling Assistant, included with both
- Reads your real calendar, so nothing is offered twice
- Texts you before it transfers anyone, so no call arrives cold
- Set yourself away, in court, running late, or on vacation with covering counsel
- Respects consultation lengths, buffers and cut-offs
Every call, every lead and every interaction writes into Smokeball automatically: contacts, matters, calendar appointments, and the call logged with its summary, recording and transcript. Nobody re-keys anything.
What it did for one firm
An Illinois firm's own call tracking showed them missing 118 of 180 inbound calls a month. They were not short of leads. They were short of answers.
Three months later: 444 people reached, 123 consultations booked, 9 clients retained, 70% of those bookings made outside business hours, 6.4x return.
About Intertidal Tech
We build and run voice agents for law firms. Every deployment is configured to the firm: its practice areas, its intake criteria, its calendar, and its rules about what the agent may and may not say. We work across family law, estate planning and probate, personal injury, immigration and other practice areas, and we run the system rather than handing you a platform to configure.
Our agents do not give legal advice, replace attorney judgment, promise outcomes, or touch case files.
One flat monthly fee, minutes included, month to month.
Learn more at intertidaltech.com or email [email protected]
Media
Features
24/7 Inbound Call Handling
The Front Desk Agent answers every call in seconds, day or night. No voicemail, no hold music, no missed opportunities. Run it around the clock, as overflow when your line is busy, or only outside office hours.
Instant lead response
When someone submits a form on your website, the Lead Response Agent calls them back within 60 seconds, confirms their details, qualifies them against your criteria, and books the consultation on your calendar. If nobody answers it makes up to three attempts and follows up by SMS and email.
Automated Appointment Scheduling
An AI scheduling assistant is included with both agents. It reads your real calendar before offering a time, respects consultation lengths, buffers and cut-offs, and texts the attorney before transferring a live call. Set yourself away, in court, running late, or on vacation with covering counsel.
Intelligent Call Routing
The Front Desk Agent assesses what the caller needs and sends them to the right place. New prospects, existing clients, opposing counsel, case status questions, press enquiries and Spanish-language callers each go to the appropriate attorney or staff member.
Everything lands in Smokeball
Contacts and matters created, appointments written to the calendar against the right matter, and every call logged with its AI summary, recording and transcript attached. Your team sees the full picture in Smokeball without re-keying anything.
Flat monthly pricing
One monthly fee with minutes included. Month to month, no lock-in.
Integration Diagrams
With Intertidal Tech voice agents, every qualified enquiry lands in Smokeball automatically:
- New contacts created for callers who are not already in your Smokeball account
- Matters opened for qualified new enquiries, against the right practice area
- Consultations booked straight onto your Smokeball calendar, checked against real availability so nothing double-books
- Details captured on the call carried through, so the matter is not empty when someone picks it up
Your team keeps working in Smokeball. The agent does the answering and the booking, and what it captured is already there.
Data
Contacts
Contacts
Matter
Matter
Appointment Created
Appointment Created
Data
New Lead Form Submission
New Lead Form Submission
New Call
New Call
New Consultation
New Consultation