Kickcall AI — AI Voice Receptionist for Smokeball
Answer every call, 24/7. Kickcall’s AI voice receptionist handles client inquiries, captures leads, and automatically logs every call—so your firm never misses an opportunity.
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Description
Kickcall's Smokeball integration gives your firm a 24/7 AI voice receptionist that answers every inbound call, captures caller details, and creates the contact or lead directly in Smokeball, automatically. You'll never miss an important call, and every conversation is logged and matched to the right client or matter without anyone touching a keyboard.
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Features
Automatic Contact Creation & Lookup
When a caller reaches your firm, Kickcall checks Smokeball for an existing contact match. If the caller is new, it creates a contact record automatically, capturing name, phone number, and other key details in real time during the call.
Lead Capture
For new potential clients, Kickcall creates a lead directly in Smokeball, so every inbound inquiry is logged and ready for follow-up, including calls that come in outside business hours.
Call Log
Every call Kickcall handles is automatically logged in Smokeball, giving your team a complete, searchable record of caller activity tied to the right contact.
Matter & Contact Auto-Matching
Kickcall identifies the correct client or case and automatically associates the call with it, reducing admin work and eliminating manual mapping errors.
AI Recommendations
As Kickcall handles calls, it picks up on new questions callers are asking about your firm, things your current knowledge base doesn't yet cover. These are surfaced back to you as recommendations, giving you an easy way to keep your firm's information current and make sure future callers get an answer.
AI Sentiment Analysis
Kickcall analyzes caller sentiment during each conversation, helping your team understand how callers are feeling and prioritize follow-up accordingly.
Call-End Notifications (SMS & Email)
As soon as a call ends, Kickcall sends an automatic SMS or email notification to your team, so the right person can follow up without delay.
Integration Diagrams
How It Works
Data
Contact
Contact
Lead
Lead
Data
Phone Call
Phone Call
New caller
New caller